Terms Of Use

Terms Of Use

Welcome to shop.jainsite.com. Please read the following terms of use (customer agreement) and PRIVACY POLICY CAREFULLY BEFORE USING THIS WEBSITE. This Customer agreement is an agreement between you (Customer, User of this site) and shop.jainsite.com (Site, We, Us) that states the terms and conditions under which you may use the Site and receive Jainsite service, which includes delivery of product orders. These Terms and Conditions and Privacy Policy are effective upon acceptance in registration for new registering users, and are otherwise effective on 1 January 2015 for all users. By registering/signing up on the website you confirm that you have read and agreed to these Terms and Conditions and the Privacy Policy. If you do not agree to these Terms and Conditions and/or our Privacy Policy, please do not register for or use jainsite.

If you are under 18, you may use shop.jainsite.com only with involvement of a parent or guardian.

  • Use of the shop.jainsite.com Site
  • Amendments to Terms and Conditions and Privacy Policy
  • Buying/Order/Delivery processing
  • Payment
  • Wallet
  • Cancellation Policy
  • Refund Policy
  • Product Warranty
  • Contents posted on Site
  • Your Account and Registration Obligations
  • Rules of Conduct on Site
  • Links
  • Notifications from shop.jainsite.com through Mobile and Email
  • Breach
  • Relationship, Notice and Severability
  • Arbitration
  • Applicable Law
  • Trademark, Copyright and Restriction
  • Privacy

Use of the shop.jainsite.com Site

Membership on the Website is free of charge for your personal use subject to these Terms and Conditions and our Privacy Policy. Jainsite does not charge any fee for browsing on the Website. In particular, Jainsite may at its sole discretion introduce new services and modify some or all of the existing services offered on the Website. In such an event Jainsite reserves the right to introduce fees for the new services offered or amend/introduce fees for existing services, as the case may be. Changes to the Fee and Credit policies shall be posted on the Website and such changes shall automatically become effective immediately after they are posted on the Website. Unless otherwise stated, all fees shall be quoted in Indian Rupees.

Non-payment: Jainsite reserves the right to issue a warning, temporarily /indefinitely suspend or terminate your membership of the Website and refuse to provide you with access to the Website in case of non-payment of fees by you to Jainsite. Jainsite also reserves the right to take legal action in case of non-payment of fees by you to Jainsite. You shall not attempt to or circumvent or manipulate the billing process or Fees owed to Jainsite incorporated by way of reference in this Agreement.

Amendments to Terms and Conditions and Privacy Policy

shop.jainsite.com reserves the right to change this Site and these Terms and Conditions at any time. shop.jainsite.com retains the right to deny access to anyone who we believe has violated any of these Terms of Use. All updates and amendments shall be notified to you via shop.jainsite.com Website Terms and Conditions Page. The revised version will be effective at the time shop.jainsite.com posts it on the Website. In addition, if the revised version of this Customer Agreement includes a Substantial Change, shop.jainsite.com will provide you with prior notice of such Substantial Change/s on the website. You are advised to regularly check for any amendments or updates to the Terms and Conditions and Privacy Policy. For the purpose of this Customer Agreement, the term “Substantial Change” means a change to the terms of this Customer Agreement that reduces your rights or increases your responsibilities.

Buying/Order/Delivery processing

All purchases on the Website are a firm commitment to purchase. If you are the purchaser for any item, you are obligated to complete the transaction with Jainsite. An action to purchase may be increased/ decreased in price or volume later or cancelled by following the appropriate steps as highlighted in Help / Faq section. By purchasing on an item you agree to be bound by the conditions of sale so long as those conditions of sale are not in violation of the Customer Agreement or unlawful.

Jainsite strongly advises you not to test the site with false purchases, as it will put you at substantial personal legal risk. It is an offence to use a false name, other false personal information or a known invalid Credit Card to purchase. Willfully entering erroneous or fictitious bids may result in prosecution by Jainsite.

Please be aware that even if you do not give Jainsite your real name, your Web browser transmits a unique address to us, which can be used by law enforcement officials to identify you.

shop.jainsite.com will start the processing of the order once you have successfully checked out the products added to a cart. Post checkout, the order will be assumed to be confirmed.

Delivery of your order will be done as per the delivery slot selected by you for a particular day. This is done in the go shopping page before checking out the order or else defaulted to the delivery slot specified by you in your profile.

Every care shall be taken to deliver the goods to the intended recipient. But Jainsite shall not be held responsible for any wrong delivery of the product based on the address given by the customer or if any person imposes to be the actual recipient and takes delivery of goods.


While availing any of the payment method/s offered by us, we are not responsible or take no liability of whatsoever nature in respect of any loss or damage arising directly or indirectly to you out of the decline due to:

  1. lack of authorization for any transactions
  2. or exceeding the preset limit mutually agreed by you and between your “Banks”
  3. or any payment issues arising out of the transaction
  4. or decline of transaction for any other reasons

All payments made against the purchases/services on shop.jainsite.com by you shall be compulsorily in Indian Rupees acceptable by the Union of India. shop.jainsite.com does not accept any other form of currency with respect to the purchases.


The Wallet (“Wallet”) is a pre-paid payment instrument which is associated with your shop.jainsite.com account. You can maintain a balance of money with shop.jainsite.com and redeem it at your convenience. shop.jainsite.com will not pay any interest on the amount maintained by you in your Wallet.

Refill of Wallet: Your Wallet can be refilled, using any of the pre-paid payment options only. There is no need to maintain a minimum balance.

Refund of Wallet Amount: If you do not wish to continue with or utilize the amount from your Wallet, shop.jainsite.com will provide you with an interest free refund of your Wallet amount, within thirty (30) days from the date of your written request. Please note that there is no refund of the Gift vouchers in the Wallet. They can only be redeemed against a purchase from shop.jainsite.com.

Limitation of Liability: In no event will shop.jainsite.com be liable for any special, incidental, indirect or consequential damages or losses of any kind, arising from the use of Wallet or association with the Wallet.

Cancellation Policy

Cancellation request can be made through shop.jainsite.com on Today Cart or Week Cart until 6 hours before the start of the delivery slot. For example if the delivery slot is 2pm to 5 pm, shop.jainsite.com supports cancellation till 8 am on the day of delivery. If the cancellation needs to be made within 6 hrs of expected delivery time, please contact us& to check out on the options.

Cancellation Policy

Cancellation request can be made through shop.jainsite.com on Today Cart or Week Cart until 6 hours before the start of the delivery slot. For example if the delivery slot is 2pm to 5 pm, shop.jainsite.com supports cancellation till 8 am on the day of delivery. If the cancellation needs to be made within 6 hrs of expected delivery time, please contact us to check out on the options.

Refund Policy

In case of any quality issues, the customer has the right to return the products immediately at the time of delivery or email/call up the call center to return the products in an UNUSED Form within 1 Day of delivery. We would, at our discretion, try our best to partially or fully refund for the unused items post collecting the spoilt fruit. However Customer won’t get any refund for partially or fully used items. In case of Refund for credit card payments a surcharge of 10% will be deducted and the remaining amount would be credited into the account. In case of return of fruit under offer, Jainsite would not credit to the extent of the offered amount.

Price and Final Quantity fluctuation

All prices and availability of products are subject to change without prior notice by shop.jainsite.com. Due to daily price fluctuation in F V industry, the final billing presented in the settlement might/will vary from the one presented during order checkout. Please note that the price on the website is valid solely for the day when you place the order and all future dates orders will be billed at the price applicable on that day.

Despite our best efforts, a small number of the items in our catalog may be mispriced. If an item correct price is higher than our stated price, we will, at our discretion, either contact you for instructions before shipping or cancel your order for that (those) product(s) and notify you of such cancellation. In case you do not wish to purchase that (those) product(s) at the revised price, you have the right to delete that (those) product(s) from your order or return those products at the time of delivery.

In case of Fruits and Vegetables, as there are no standard packaging and weighing system available, the final weight will vary with respect to the ordered weight. While Jainsite would make an effort to have the final weight as close to the ordered weight as possible, the customer would be billed as per the final weight.

Product Warranty

Owing to the perishable nature of the products on this site, there are no warranties of any kind either expressed or implied and Jainsite disclaims all or any of them to the fullest extent. Please note that shop.jainsite.com is neither a manufacturer nor a producer of the products (fruits and vegetables) that it is supplying through https://www.shop.jainsite.com. shop.jainsite.com would make every effort to weed out defective products and maintain very high level of hygiene while procuring, processing (if any) and delivering the products to the customer, however shop.jainsite.com cannot be considered liable for any consequences (physical or otherwise) resulting to the customer from the consumption of the fruits and vegetables delivered by shop.jainsite.com. In case of any doubt on the quality of a product, it is to the customer discretion to return the product either at the time of delivery or within 3 hours of the time of delivery in an unused form.

Notifications from shop.jainsite.com through Mobile and Email

You will be required to enter a valid phone number and email address while placing an order on shop.jainsite.com. By registering your phone number with us, you consent to be contacted by shop.jainsite.com via phone calls and / or SMS notifications, in case of any order or shipment or delivery related updates. The customer hereby unconditionally consents such intimation via SMS by shop.jainsite.com in accordance with the “Do not disturb” guidelines of Telecom Regulatory Authority of India (TRAI) or such other authority in India. shop.jainsite.com will not use your personal information to initiate any promotional phone calls or SMSs.

As a shop.jainsite.com site member you will also occasionally receive updates from us about Product or Services & Promotional Offers, special offers via your Email id registered with us. However, you may choose at any time to no longer receive these types of e-mail messages. Please see our How-to-Unsubscribe for

Contents posted on Site

shop.jainsite.com attempts to be as accurate as possible. However, shop.jainsite.com does not warrant that product descriptions or other content of this site is accurate, complete, reliable, current, or error-free. If a product offered by shop.jainsite.com itself is not as described, your sole remedy is to return it in unused condition. Please refer to Content Disclaimer Policy for more details.

Your Account and Registration Obligations

If you use the Website, you are responsible for maintaining the confidentiality of your Customer ID and Password and for restricting access to your computer, computer system and computer network, and you are responsible for all activities that occur under your Customer ID and Password.

You agree, inter alia, to: Provide true, accurate, current and complete information about yourself as prompted by shop.jainsite.com Sign up form (such information being the “Registration Data”)

You must maintain and promptly update the Registration Data to keep it true, accurate, current and complete. If you provide any information that is untrue, inaccurate, not current or incomplete or shop.jainsite.com has reasonable grounds to suspect that such information is untrue, inaccurate, not current or incomplete, or not in accordance with the Customer Agreement, Jainsite has the right to indefinitely suspend or terminate your membership with the Website and refuse to provide you with access to the Website.

Solely to enable Jainsite to use the information you supply us with, so that we are not violating any rights you might have in Your Information, you agree to grant us a non-exclusive, worldwide, perpetual, irrevocable, royalty-free, sub-licensable (through multiple tiers) right to exercise the copyright, publicity, and database rights but no other rights) you have in Your Information, in any media now known or not currently known, with respect to Your Information. Jainsite will only use Your Information in accordance with the Customer Agreement and shop.jainsite.com Privacy Policy

In the event that any transaction or attempted transaction relating to any item, good or service which violates this Customer Agreement or applicable law comes to your knowledge, you shall take all steps to inform Jainsite of the same through Contact us.

We do not sell or rent your personal information to third parties for their marketing purposes without your explicit consent and we only use your information as described in the Privacy Policy. We view protection of Customers privacy as a very important community principle. We understand clearly that you and Your Information is one of our most important assets.

Rules of Conduct on Site

  1. You may not post, distribute, or reproduce in any way any copyrighted material, trademarks, or other proprietary information without obtaining the prior written consent of the owner of such proprietary rights.
  2. Any information provided by you on this site shall not be misleading in any way.
  3. You may not post or transmit Content that contains:
    • viruses, time bombs, trojan horses, cancelbots, worms or other harmful or deleterious components devices or refers to any website or URL that, in the sole discretion of shop.jainsite.com
    • material that is inappropriate for the Site, contains content that would be prohibited on the Site, or violates letter or spirit of these Terms of Use.
  4. You must use the Site in a manner consistent with any and all applicable laws and regulations. Illegal and/or unauthorized uses of the Site, including without limitation, collecting usernames and/or email addresses of registered members by electronic or other means for the purpose of sending unsolicited email and unauthorized framing of or linking to the Site, are not permitted. This includes the unauthorized interception of the data stream coming from or going into the Site, as well as attempting to gain unauthorized access to the Site or exceeding your authorized access.
  5. You understand that shop.jainsite.com has the right at all times to disclose any information (including the identity of the persons providing information or materials on the Site) as necessary to satisfy any law, regulation or valid governmental request. This may include, without limitation, disclosure of the information in connection with investigation of alleged illegal activity or solicitation of illegal activity or in response to a lawful court order or subpoena.


This site may contain links to other web sites or you may be linked through other web sites (“Linked Sites “). The Linked Sites are for your convenience only and you access them at your own risk. We are not responsible for the content of the Linked Sites, whether or not shop.jainsite.com is affiliated with sponsors of the sites.

We do not in any way endorse the Linked Sites.

We welcome links to this site. You may establish a hypertext link to this site, provided that the link does not state or imply any sponsorship or endorsement of your site by shop.jainsite.com. You must not use on your site or in any other manner any trademarks, service marks or any other materials appearing on the shop.jainsite.com site, including any logos or characters, without the express written consent of the owner of the mark or materials. You must not frame or otherwise incorporate into another web site or present in conjunction with or juxtaposed against such a web site any of the content or other materials on the shop.jainsite.com site without our prior written consent.


Without limiting other remedies, Jainsite may limit your activity, end your listing, warn other Customers of your actions, immediately/temporarily/indefinitely suspend or terminate your membership, and/or refuse to provide you with access to the Website in the event, but not limited to:

If you breach the Customer Agreement; If Jainsite is unable to verify or authenticate any information you provide; or If it is believed that your actions may cause legal liability for you, other Customers or Jainsite.

Jainsite may at any time at its sole discretion reinstate suspended Customers. A Customer that has been indefinitely suspended may not register or attempt to register with Jainsite or use the Website in any manner whatsoever until such time that such Customer is reinstated by Jainsite. Notwithstanding the foregoing, if you breach the Customer Agreement or the documents it incorporates by reference, Jainsite reserves the right to recover any amounts due and owing by you to Jainsite and to take strict legal action including but not limited to a referral to the appropriate police or other authorities for initiating criminal or other proceedings against you.

Relationship, Notice and Severability

None of the provisions of the Customer Agreement shall be deemed to constitute a partnership or agency between you and Jainsite and you shall have no authority to bind Jainsite in any manner whatsoever.

Except as explicitly stated otherwise, any notices shall be sent to the email address you provide to us during the registration process (in your case). Notice shall be deemed given 24 hours after email is sent, unless the sending party is notified that the email address is invalid. Alternatively, we may give you notice by certified mail, postage prepaid and return receipt requested, to the address provided to us during the registration process. In such case, notice shall be deemed given 3 days after the date of mailing.

If any clause of the Customer Agreement shall be deemed invalid, void or for any reason unenforceable, such clause shall be deemed severable and shall not affect the validity and enforceability of the remaining clauses of the Customer Agreement.


If any dispute arises between you and Jainsite during your use of the Website or thereafter, in connection with the validity, interpretation, implementation or alleged breach of any provision of the Customer Agreement, the dispute shall be referred to a sole Arbitrator, who shall be an independent and neutral third party identified by Jainsite. The place of arbitration shall be Mumbai. The Courts at Mumbai shall have exclusive jurisdiction in any proceedings arising out of this agreement.

The Arbitration & Conciliation Act, 1996, shall govern the arbitration proceedings. The arbitration proceedings shall be in the English language.

Applicable Law

The Customer Agreement shall be governed and construed in accordance with the laws of India. This document is an electronic record in terms of Information Technology Act, 2000 and the amended provisions pertaining to electronic records in various statutes as amended by the Information Technology Act, 2000. This electronic record is generated by a computer system and does not require any physical or digital signatures.

Trademark, Copyright and Restriction

This site is controlled and operated by shop.jainsite.com. All material on this site, including images, illustrations, audio clips, and video clips, are protected by copyrights, trademarks, and other intellectual property rights that are owned and controlled by us or by other parties that have licensed their material to us. Material on shop.jainsite.com web site owned, operated, licensed or controlled by us is solely for your personal, non-commercial use. You must not copy, reproduce, republish, upload, post, transmit or distribute such material in any way, including by e-mail or other electronic means and whether directly or indirectly and you must not assist any other person to do so. Without the prior written consent of the owner, modification of the materials, use of the materials on any other web site or networked computer environment or use of the materials for any purpose other than personal, non-commercial use is a violation of the copyrights, trademarks and other proprietary rights, and is prohibited. Any use for which you receive any remuneration, whether in money or otherwise, is deemed as a commercial use for the purposes of this clause.


Use of the Site is governed by our Privacy Policy, which can be located at Privacy Policy section. For any further questions about this Agreement or the Site please Contact